Refund Policy

1. The Logora model

Logora is a freemium product. You sign up, create up to 20 cases entirely free, and only pay when you're ready to log more. There is no time limit on the free tier and no credit card required to start.

This structure exists for a specific reason: we want you to confirm Logora fits how you actually work — your specialty, your routine, your device — before any money changes hands. We believe a 20-case trial gives you enough signal to decide.

2. Our refund stance

All payments to Logora are non-refundable.

This applies to all paid plans:

• Intern annual plan (₹199/year)
• Resident annual plan at any tier (Year 1, Year 2, Year 3+)
• Lifetime plan (one-time ₹2,499)
• Any future paid plans or features

Once a payment is processed, the corresponding access is granted immediately and the payment is considered final.

3. The narrow exceptions

Three situations where we will issue a refund, no questions asked:

1. Duplicate payment. If you accidentally pay twice for the same plan, we refund the duplicate within 7 working days. Email hello@logora.in with both transaction IDs.
2. Payment processing error. If our payment processor (Razorpay or any successor) charges you for a transaction that never actually granted access — for example, the payment succeeded but your account did not upgrade — we refund within 7 working days while we investigate the root cause.
3. Fraudulent transaction. If someone uses your card without your consent and you can prove it (police complaint or bank dispute reference), we cooperate fully with the chargeback process.

4. What is NOT a refund situation

To be explicit, the following do not qualify for a refund:

• Changed your mind after subscribing
• You don't have time to use Logora as much as you expected
• You moved to a different specialty or institution that uses another tool
• Your training period ended sooner than expected
• You found a similar tool you prefer
• You subscribed accidentally without reading the plan details
• You experienced minor bugs or temporary downtime (we fix bugs continuously; downtime is rare and brief)
• A specific feature you wanted was not included or got changed
• You did not use Logora during the paid period

For all of these, the 20-case free tier was your opportunity to evaluate Logora. We assume you used it. If you didn't, that was a personal choice that doesn't transfer financial risk back to us.

5. Cancelling a subscription

You can cancel an annual subscription at any time by emailing support@logora.in.

When you cancel:

• You retain access for the remainder of the period you've already paid for
• The subscription does not auto-renew for the next year
• No partial refund is issued for the unused portion of your current period
• You can re-subscribe at any time in the future

The Lifetime plan has no cancellation because there is nothing to cancel — you've already paid the one-time fee.

6. If Logora shuts down

Logora is a solo-founder operation. We do not expect to shut down, but transparency matters.

If Logora ever ceases operations:

• We will give all paid users at least 90 days' notice
• You will be able to export all your data in CSV and PDF formats during this period
• For active annual subscribers, we will refund the unused portion of the year on a pro-rata basis
• Lifetime plan holders will receive a refund equal to a reasonable portion of the lifetime price, calculated based on time since purchase

This is a commitment to users, not a planned scenario.

7. Chargebacks

If you initiate a chargeback through your bank without first contacting us at hello@logora.in, we will:

• Suspend your Logora account during the dispute period
• Respond to the chargeback with evidence of service delivery, including your account access history
• If the chargeback is upheld, your account will be permanently closed and your data deleted per the schedule in our Privacy Policy

We strongly prefer that you contact us first. Most issues are resolved within a single email.

8. How to request a refund (when eligible)

If your situation falls within the narrow exceptions in Section 3, email hello@logora.in with the subject line Refund Request.

Include in your email:

• Your Logora account email
• The Razorpay transaction ID
• Date and amount of payment
• Reason for refund (one of the three exceptions in Section 3)
• Any supporting evidence (screenshots, bank statements, etc.)

We respond within 5 working days. If approved, the refund processes within 7 working days via the original payment method. Refunds are processed in Indian Rupees regardless of the currency you originally paid in.

9. Governing law

This Refund Policy is governed by the laws of India. Any disputes are resolved in the courts of Kolkata, West Bengal, as detailed in our Terms of Service.

10. Changes to this policy

We may update this policy. When we do, we will:

• Update the "Last updated" date at the top
• Notify all paid users by email if changes are material
• Apply the new policy only to payments made after the update; payments before the update follow the policy in force at that time

11. Contact

One last thing

We are not in the business of trapping anyone in a subscription. If a paid Logora plan turned out not to fit your situation, write to us. Even where a formal refund isn't justified, we may be able to extend your access, move you to a different plan, or do something else fair. The 20-case free tier exists precisely so we don't have to play these games — but if we ever fall short of being a fair business, tell us. We will listen.